Frequently Asked Questions about Payment/Shipping


Q: What forms of payment do you accept?

A: Online payments may be made during checkout using most major credit cards, Venmo, and PayPal. Simply select the appropriate button when it's time to pay.

I also accept Zelle payments and check/money orders. To do this, please select MANUAL payment during CHECKOUT and indicate your prefered payment method in the order NOTES. I'll contact you shortly with the appropriate details. Please note I will ship the product only AFTER payment has been received.


Q: What methods of shipping are available? Do you ship internationally?

A: I ship via USPS (postal service) and you will be offered a variety of options during checkout. By default I'll ship using 1st class. Once out of the studio I can't guarantee a date of arrival, even if you choose a speedy shipping method, but I've had good results with USPS. If you absolutely require another courier (UPS, FEDEX, ...) please contact me before placing the order to indicate what item(s) you plan to purchase and the method you prefer and I'll provide a quote. I have shipped to the UK and South Korea with great success, feel free to contact me with an inquiry about shipping elsewhere.


Q: I live in the Triangle area of North Carolina, can I arrange to pick-up my order?

A: Absolutely. Simply select LOCAL PICKUP during checkout and I'll contact you to make the necessary arrangements. (By appointment only, please!) There will be no charge for pickups.


Q: What is your lead time before shipping?

A: If I have the piece in-house, as is usually the case with a piece on my website, I will typically ship within 2 business days of order receipt. There are exceptions as I frequent regional craft fairs, etc,... and an item may have been sold. Lead time may vary from 3-5 business days in those cases.


Q: My order is a gift, can you include a custom message?

A: Of course! Please include this information in your order notes and let me know if you'd prefer I NOT include an invoice.


Q: What is your return policy?

A: I will refund your order if it arrives damaged. I'll ask that you provide clear images of the damage (and packaging if relevant) and I'll refund the original amount you paid. In some cases I might send you a return label to print and ship the product back to me. So far, no one has requested a return for any reason (knock on wood!) and I strive to package products safely!